To respect the time reserved for each client, appointments canceled with less than 24 hours' notice will be subject to a late cancellation fee equal to 50% of the scheduled appointment fee.

Clients who do not attend a scheduled appointment without notice ("no-show") will also be charged 50% of the scheduled appointment fee. Exceptions may be made in cases of medical emergencies, family emergencies, or other unforeseen circumstances at the discretion of the practice. Repeated missed appointments can interfere with the therapeutic process and limit appointment availability for other clients. Clients who accumulate more than four late cancellations and/or no-shows may be subject to review and potential discharge from the practice, with appropriate referrals provided when clinically indicated.

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Same-day appointments cannot be guaranteed and are subject to availability.

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Payment is due at the time of service. Self-pay clients are responsible for the full session fee at the time of each appointment. Clients using insurance are responsible for any applicable copays, coinsurance, deductibles, denied claims, or non-covered services as determined by their insurance plan.

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Payments for services rendered, including late cancellation and no-show fees, are non-refundable. Insurance benefit verification is provided as a courtesy and does not guarantee payment or coverage.

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Telehealth services are available only to clients who are physically located in Maryland or Washington, DC at the time of their appointment. Therapy services are not intended for crisis or emergency situations. If you are experiencing a mental health emergency, call 911, go to your nearest emergency department, or contact the 988 Suicide & Crisis Lifeline.